DC's Commitment To Quality Is Second To None

DC is at the forefront of advanced manufacturing and quality control methods with a technologically advanced system that integrates product quality into every process. With customer satisfaction the ultimate goal of every employee, DC has achieved UL and CSA registrations and ISO:9001 2000 certification. We are also working toward Six-Sigma Black Belt certification, Lean Manufacturing, 5S, and 10 Keys, all of which attest to the success of our current and future quality initiatives.

Using Continuous Flow Technology concepts in our process layouts drives the quality mentality further into the front end of the product's life cycle. From product infancy to maturity, our Quality Information System supports continuous process improvement and monitors product quality at key metric points throughout the process. Customers can be confident that every product is produced to meet or exceed their most demanding specifications.

During manufacturing and testing our expert personnel provide the experience and expertise necessary to keep quality at its highest. Low turnover and high morale combine to create the environment where quality and efficiency flourish. Our dedicated teams bring a winning combination of experienced personnel, advanced equipment and statistical techniques to every product, ensuring the highest quality possible.

DC is relentless in our pursuit of quality control and consistent processes.

• We develop processes to identify potential defects early in the product life cycle.
  
  
• We regularly measure our processes for consistency and quality, driving our continuous process improvement initiatives.
  
  
• We empower every DC associate with the ability to halt a process immediately when they see a variation.
  
  
• Our quality assurance program consistently results in a magnitude of service that meets or exceeds our customers' needs.

At DC we strive to provide product quality and customer service levels unrivaled in the contract manufacturing industry. To achieve this goal, we rely on root cause analysis, innovative problem solving techniques and results oriented continuous process improvement. We have established a Quality Council forum, which includes our core management team, to regularly review our quality engineering, process engineering, and test engineering methods, analyzing data and documenting process improvements. We also have a cost of quality program to track and reduce the costs of poor quality.

Our Quality Council regularly reviews key data to determine if there is any need for additional resources, new processes, personnel or equipment. We then track and monitor the progress of our improvements. The program manager and dedicated customer quality engineer collect and analyze any field related failures or complaints so the Quality Council can immediately work to determine root causes. We also maintain a comprehensive internal audit system and schedule audits at set intervals. Our corrective action program addresses external suppliers and subcontractors, customer claims and internal company issues.