DCE has the bandwidth to meet seemingly impossible demands, and believe us, we’ve done it many times. Our financial stability enables us to instantly provide materials and labor needed for ramps and quick turns. We believe in going beyond the expected to establish trust with our customers.
DCE has responded to these types of issues with a number of Global Sourcing solutions. These include:
We work for your success, so we are ready and willing to step in with on-site support. We can send designers, engineers, and/or administrators to work alongside your staff to gain a true understanding of your needs. This way, we can provide the very best solutions – up front, when they are needed most.
With customer satisfaction the ultimate goal of every employee, DCE has achieved UL and CSA registrations and ISO:9001 2000 certification. We are also working toward Six-Sigma Black Belt certification, Lean Manufacturing, 5S, and 10 Keys, all of which attest to the success of our current and future quality initiatives.
Low turnover and high morale combine at DCE to create an environment where quality and efficiency flourish. Our dedicated teams bring a winning combination of experienced personnel, advanced equipment and statistical techniques to every product, ensuring the highest quality possible.
DCE is relentless in our pursuit of quality control and consistent processes. Our quality assurance program consistently results in a magnitude of service that meets or exceeds our customers' needs:
Our Quality Council regularly reviews key data to determine if there is any need for additional resources, new processes, personnel or equipment. We then track and monitor the progress of our improvements. The program manager and dedicated customer quality engineer collect and analyze any field related failures or complaints so the Quality Council can immediately work to determine root causes. We also maintain a comprehensive internal audit system and schedule audits at set intervals. Our corrective action program addresses external suppliers and subcontractors, customer claims and internal company issues.